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Frequently Asked Questions.
These are answers to questions that we have been asked by our customers.
Q. Can I leave the unit plugged in permanently?
A. Yes. The unit is very low powered.
Q. What cables do I need?
A. A fully connected SCART cable (or one that has at least the RGB, audio and composite connections), S-Video lead and audio lead. Please refer to the cables section for suitable cables.
Q. I've got Sky Digital, is there anything I need to do?
A. Yes, you need to ensure that the RGB output is enabled. Inside the "Services" menu of your Digibox. Go to option 4 - System Set-up. Then to 1 - Picture Settings. Ensure that Video Output is RGB, not PAL. Connect the fully wired SCART cable to the TV output. Do not press the "TV" button as this switches off the RGB output.
Q. I've got ITV/On Digital, is there anything I need to do?
A. Yes, similar with the Sky Digital system you too need to ensure that RGB output is enabled. Select menu, "4", then "2" and the TV Output option toggles between RGB and Composite. Connect the fully wired SCART cable to the TV output. The timer function with On Digital switches off the RGB output, therefore if recording via the converter leave the unit on the desired channel.
Q. I've tried all these, but still can't get the unit to function. What do I do?
A. For ITV/On Digital, please ensure that the latest firmware has been downloaded. Otherwise, please get in contact. If the unit is faulty, any repairs will be carried out promptly and if necessary a replacement arranged.
Q. I was watching Sky Digital and the picture when completely black. Help!
A. You've pressed the TV button on the remote control accidentally. This switches off the RGB output, simply press the Sky button to enable the RGB lines. If you've got several rooms connected via the TV link or other system, this can happen when another viewer in a different room presses the TV button.
Q. Does the PAL/NTSC unit convert between PAL and NTSC?
A. The output the converter is automatically matched to the input video standard, it does not perform any video standard conversions. For a video standards converter please refer to GTH Electronics.
Q. I've bought an S-Video converter for another manufacturer but am having problems with it. Can you fix it?
A. Sorry, no. Please contact the relevant manufacturer for assistance and for the instability in their stability circuit to be stabilised. This is a known problem with the manufacturer and they have added a hole for adjustment of the instable stabilisation circuitry. J.S. Technology products have never required stabilisation as they are faithful to the original source, which is very stable.
Q. Can I leave the unit plugged in permanently?
A. Yes. The unit is very low powered.
Q. What cables do I need?
A. A fully connected SCART cable (or one that has at least the RGB, audio and composite connections), VGA lead to either similar or five separate connectors and audio lead. Please refer to the cables section for suitable cables.
Q. I've got Sky Digital, is there anything I need to do?
A. Yes, you need to ensure that the RGB output is enabled. Inside the "Services" menu of your digibox. Go to option 4 - System Set-up. Then to 1 - Picture Settings. Ensure that Video Output is RGB, not PAL. Connect the fully wired SCART cable to the TV output. Do not press the "TV" button as this switches off the RGB output.
Q. I've got On Digital, is there anything I need to do?
A. Yes, similar with the Sky Digital system you too need to ensure that RGB output is enabled. Select menu, "4", then "2" and the TV Output option toggles between RGB and Composite. Connect the fully wired SCART cable to the TV output. The timer function with On Digital switches off the RGB output, therefore if recording via the converter leave the unit on the desired channel.
Q. I've tried all these, but still can't get the unit to function. What do I do?
A. For On Digital, please ensure that the latest firmware has been downloaded. Otherwise, please get in contact. If the unit is faulty, any repairs will be carried out promptly and if necessary a replacement arranged.
Q. I was watching Sky Digital and the picture when completely black. Help!
A. You've pressed the TV button on the remote control accidentally. This switches off the RGB output, simply press the Sky button to enable the RGB lines. If you've got several rooms connected via the TV link or other system, this can happen when another viewer in a different room presses the TV button.
Q. I've got a projector. Can I use the RGB to Plasma VGA unit with it?
A. Typically, no. There are some projectors that will work but contrary to popular belief, these are in the minority. If we find ones that do, we'll add these to the compatibility chart.
Q. I've got a TFT monitor. Can I use the RGB to Plasma VGA unit with it?
A. No, this unit operates for TV pictures only and is not compatible with PC monitors.
Q. Can I leave the unit plugged in permanently?
A. Yes. The unit is very low powered.
Q. What cables do I need?
A. Depends on what type of video signal you want buffered, but typically three fully connected SCART cables. Please refer to the cables section for suitable cables.
Q. I've got an RGB to S-Video converter from another manufacturer and it seems unstable with the Active Video Buffer. Is there anything I can do?
A. Yes, you need to return the RGB to S-Video converter to the relevant manufacturer for the instability in their stability circuit to be stabilised. This is a known problem with the manufacturer and they have added a hole for adjustment of the instable stabilisation circuitry. J.S. Technology products have never required stabilisation as they are faithful to the original source, which is very stable.
Pat. Pending. Contact:
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